Gave up on the product on 24 March 2023 and requested a refund. Spent the next few days back and forth including sending the log files. Reported, via the Helpdesk, on 20 March 2023, that the product doesn't work and included a video. Bought 'Tenorshare UltData for Android (Windows Version) - Lifetime/1-5 Devices' on the 19th of March 2023. Would you mind providing us your email account and order ID and we will email back to you with solutions? Thanks again for your understanding and patience! Yours Sincerely, Tenorshare Support Team We tried to locate your records from our system but failed.

But please don't worry our colleague is eagerly helping you solve your problems. I am afraid that you may have misunderstood the software function. What you actually need is to remove the activation lock, not the screen lock or Apple ID. If your device stuck on' Locked to Owner' or 'Activation lock' and you not only don't know the screen password but also don't know the Apple ID and password. Tenorshare values every customer and works hard to provide customers with an enjoyable experience using Tenorshare products and services. Our prime motive is to assist the customers to solve their current issues. Dear Noldine Veronat, Please accept my sincerest apologies for the inconvenience this has caused you.

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